SHOP POLICIES Memory Bears
Please read our store policies before you place an order. If you can't find what you are looking for please use the contact form at the bottom of every page. Thank you visiting Sew so Nice
1:ORDERS
1. ORDER'S
All orders are on a first in first out service.
How it works
Buy through our shop selecting any extra options you require. If you have purchased a Forget Me Not Remember me Bear we will then send you an email with what you need to do next. Remember Me Bears are made from scratch by hand made order. We would hope to complete a Remember Me Bear within 4 weeks of receiving an order but may take longer depending on demand. We will, of course, keep all our customers updated with completion times.
Embroidery.
All included in the price
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Postage & Packing
Each Bear will be sealed in a plastic bag, put into a cardboard box and sent via UK courier or Parcel Force 48. The package will be tracked and signed for.
UK Postage & Packing £8.95
Gift Wrapping is available now included in the price
International Postage will need to be discussed before order is placed
RETURNS
We cannot accept personalised items back unless they are actually faulty. Please note that there is a wide variation in how the keepsakes come out, due to the very different natures of the fabrics and the final item may well not look exactly like the pictures on our product pages. If you are not happy with your order for any reason please get in touch straight away to discuss it. Non-personalised items can be returned in their original condition and packaging within 14 days of delivery. We will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges. All return postage is the responsibility of the purchaser and we recommend that you obtain a proof of postage receipt from the Post Office.
Can your Memory Bears be used as toys by children?
No, Sorry.
All memory bears are designed and intended as decorative keepsakes only.
They are not suitable for children under 14 years of age, they are not toys.
Bear's have not and cannot be CE tested, so do not comply with UK laws regarding children's toys. We use fire retardant polyester stuffing and safety eyes, which comply with British Safety Standards. Buttons are used for eyes & jointing arms, legs to the main body, if they become loose they could cause a choking hazard for babies and children. If you do use our bear's for any other purpose than a decorative keepsake, Sew so Nice will not accept responsibility for any personal injury or damage to the bear caused by failing to comply with this guidance.
Please take time to consider this guidance before ordering your memory bear.
Placing an order means you agree to the guidance above.
Pattern by Sew Lovely Bear Patterns